The Intercom integration is available on the Pro plan.
RevenueCat can automatically send subscription events to Intercom. This can be helpful in understanding what stage a customer is in to react accordingly. For example, you might want to:
- Send an onboarding campaign to a user in a free trial
- Allow customer support grant a promotional subscription to a loyal user that experienced issues
- Create Intercom filters for users that cancelled free trials
With accurate and up-to-date subscription data in Intercom, you'll be set to turbo charge your customer support ⚡️
The Intercom integration tracks the following events:
The first purchase of an auto-renewing subscription product that does not contain a free trial.
The start of an auto-renewing subscription product free trial.
When an auto-renewing subscription product converts from a free trial to normal paid period.
When a user turns off renewals for an auto-renewing subscription product during a free trial period.
When an auto-renewing subscription product renews OR a user repurchases the auto-renewing subscription product after a lapse in their subscription.
When a user turns off renewals for an auto-renewing subscription product during the normal paid period.
Go to RevenueCat's dashboard and click the Connect with Intercom button in your app's settings.
Once your account is connected, you can configure the event names that we'll send to Intercom. If you leave any field blank, we'll just use our default names.
You're all set!
That's all there is to it! You'll now be seeing subscription events in Intercom. Woohoo!
Updated 3 months ago